Shawnee Horricks is an Advisory Solution Consultant at ServiceNow, supporting the Department of the Air Force and Space Force as a technical lead across the full ServiceNow platform. With nearly a decade in federal and defense technology, she has designed and demonstrated solutions spanning IT service and operations management, application development, strategic portfolio management, and AI—translating platform capabilities into mission outcomes for Air and Space Force personnel. A returning DAFITC presenter and regular participant in federal technology events, she focuses on making complex capabilities clear and actionable for her audience. She is PMP-certified and based in the Washington, D.C. area.